lucasLink – Volatility & Finality Policy

Last updated: [21 October 2025]
Legal entity: [LucasLINK / Lucas Group Solutions Pty Ltd] (ABN 85 302 985 291) (“LucasLINK”, “we”, “us”, “our”)
Contact: [hello@lucaslink.com.au]

1) Purpose and scope

This policy explains how we handle digital-asset pricing, volatility risk, payment finality, and refunds for payments made to LucasLINK. It applies to all payments you make to us in supported digital assets for our own services (e.g., web builds, integrations, consulting).

2) We are not an exchange or DCE

• LucasLINK does not operate a cryptocurrency exchange, remittance, brokerage, conversion, or custody service.
• We accept digital assets only as payment for our own services (“merchant acceptance”).
• We do not convert between digital assets and fiat (or between digital assets), do not return funds in AUD, and do not hold client funds in custody.
• Nothing in this policy creates an exchange function.

3) Price basis and quotes

• Unless otherwise stated, prices for our services are set in AUD.
• If you elect to pay in a supported digital asset, the payable digital-asset amount is calculated at the moment you initiate payment using a reputable third-party reference price (e.g., an average of major spot indices) selected by us.
• Quotes that display a digital-asset equivalent are time-sensitive and may include an expiry window (e.g., 10–20 minutes). If you pay after the window expires, you consent to a refreshed calculation.

4) Value reference point & confirmations

• Reference point. The binding value of your payment is fixed when your transaction is broadcast and reaches the minimum network confirmations we specify (typically 1–6, depending on asset and network conditions).
• Network fees. You are responsible for all network (gas) fees. Please include sufficient fees to ensure timely confirmation.
• Underpayments. If your payment falls short due to slippage, missing fees, or expired quotes, we may ask you to send an additional top-up to meet the agreed AUD value.
• Overpayments. If your payment exceeds the required amount, the excess is not refunded in any currency or digital asset. At our sole discretion, we may:
  • Apply the surplus as a credit to your LucasLINK account for future services, or
  • Absorb it into additional deliverables or service time of equivalent value.
• No crypto returns. LucasLINK does not send or return digital assets under any circumstance. This is to ensure compliance with Australian law and to confirm that we are not a digital currency exchange and do not facilitate outbound transfers, swaps, or conversions.

5) Volatility risk is the payer’s responsibility

• Digital-asset prices can change quickly. You acknowledge that volatility risk is entirely yours from initiation until confirmation.
• LucasLINK is not responsible for any gain or loss in the fiat value of your chosen asset before, during, or after your transaction confirms.
• We do not hedge, peg, or stabilise prices, and we do not manage market exposure for you.

6) Finality (no chargebacks, no reversals)

• Blockchain transactions are final. Once your payment confirms on-chain to our nominated address, it is irreversible.
• We cannot cancel, reverse, or recall a confirmed transfer.
• Payments sent to the wrong address or network are outside our control and are not recoverable by us.

7) Refund policy (finality and no exchange)

• All crypto payments are final. Once confirmed on-chain, they cannot be reversed or refunded.
• We do not return, re-send, or exchange any amount of digital asset or fiat currency.
• Overpayments, duplicates, or scope adjustments are handled only by internal credit notes for future LucasLINK services — not by returning funds.
• This ensures LucasLINK remains compliant as a merchant model, not a Digital Currency Exchange (DCE) under AUSTRAC regulation.

8) Errors, failed payments, and duplicate transfers

• Failed/expired quotes. If your payment arrives after a quote expires or without sufficient confirmations, we may treat it as no payment received until the digital-asset amount is reconciled against a refreshed quote.
• Duplicate payments. If you accidentally send two confirmed payments for the same invoice, we’ll apply the second payment as a credit note to your account unless law requires otherwise.
• Unsupported assets. Transfers in unsupported assets or on unsupported networks are not accepted and may be irrecoverable.

9) Protocol risks and forks

• Networks can experience congestion, delays, re-orgs, or forks. LucasLINK does not control any blockchain and isn’t liable for timing issues, confirmation delays, or the recognition of forked assets. Unless we explicitly state otherwise, we do not support forked or airdropped assets.

10) Australian Consumer Law (ACL) — your non-excludable rights

• Nothing in this policy excludes or limits any non-excludable guarantees and remedies under the Australian Consumer Law.
• Remedy approach. Where legally permitted, our remedy for services is re-supply of the services or credit equal to the affected portion of services.
• Refunds if legally unavoidable. In the rare case a refund is legally required and no other remedy is available, it will be made only in the same digital asset you used, to the originating wallet address, net of unavoidable network fees. No fiat refunds are provided. This does not constitute exchange, conversion, brokerage, or custody.

11) AML/CTF and sanctions controls

• We may decline, suspend, or cancel a transaction or service if we reasonably believe it poses AML/CTF or sanctions risk, or would breach law or our compliance policies.
• We may request information to assess risk (e.g., confirming business counterparties) while remaining strictly within a merchant-acceptance model.

12) Disputes and timing

• For billing disputes, contact [hello@lucaslink.com.au] within 7 days of payment confirmation with your invoice number, transaction hash, and details.
• We’ll investigate promptly and apply this Policy and our Terms of Service to resolve the matter.

13) Changes to this Policy

• We may update this Policy periodically. Changes apply from the “Last updated” date above. Continued use of our services after updates means you accept the revised Policy.